Last updated: October 30, 2025  |  Legal & Compliance

What is Telehealth?

Telehealth refers to the delivery of health and wellness services through digital communication technologies. It allows patients to consult with healthcare providers remotely, using video conferencing, phone calls, or messaging platforms.

Limitations of Telehealth

While telehealth offers convenience, it has limitations. Not all conditions can be diagnosed or treated remotely. In some cases, an in-person visit may be necessary for a comprehensive evaluation or treatment.

Patient Rights

• You have the right to receive information about your care and treatment options.
• You have the right to ask questions and seek clarification about your treatment.
• You have the right to refuse telehealth services at any time.

Confidentiality

Your privacy is important to us. All communications during telehealth sessions are confidential and protected by law, including HIPAA regulations. We will take all necessary measures to ensure your personal health information remains secure.

Emergency Situations

Telehealth is not suitable for emergencies. If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room. We cannot provide emergency care through telehealth services.

Technology Requirements

To participate in telehealth services, you will need:

• A device with internet access (computer, tablet, or smartphone).
• A webcam and microphone for video consultations.
• Compatible software or applications as instructed by your provider.

Consent to Record

Sessions may be recorded for quality assurance and training purposes. You will be informed prior to any recording, and your consent will be obtained. You have the right to refuse recording.